Shipping & Delivery Policy

This policy explains how orders are shipped and delivered to customers. Delivery processes may vary depending on the courier service, product type, and destination.

01

Delivery Coverage

  • Orders are shipped throughout Peninsular Malaysia, East Malaysia (Sabah and Sarawak), and may also be available for international delivery subject to restrictions.

  • Service areas depend on courier availability and may be limited in remote or out-of-delivery areas.

02

Shipping Charges

  • Delivery fees are calculated based on factors such as destination, parcel weight, and courier service.

  • The final delivery fee applicable to each order will be clearly indicated at the checkout page before payment is confirmed.

03

Delivery Timeframes

  • Standard delivery within Peninsular Malaysia typically takes a few working days.

  • East Malaysia deliveries may require additional transit time.

  • Delivery times are estimates and may be affected by weekends, public holidays, weather conditions, or courier delays.

04

Tracking & Confirmation

  • Once dispatched, orders will be assigned a tracking number provided to customers via email, SMS, or order status page.

  • Customers are encouraged to track their parcels to monitor delivery progress.

05

Responsibility & Risk

  • Risk of loss or damage passes to the customer once the order is handed over to the courier.

  • Customers are responsible for providing accurate and complete delivery information. Incorrect addresses may result in delays, failed deliveries, or additional charges.

06

Failed or Refused Deliveries

If a delivery attempt fails due to incorrect address details, unavailability of the recipient, or refusal to accept the parcel, additional redelivery or return costs may apply.

07

International Deliveries

For international shipments, customs duties, taxes, and import fees (if any) are the responsibility of the recipient. Delivery times may vary significantly depending on customs clearance procedures.